Frequently Asked Questions
Everything you need to know about shopping with MOCA Store
What shipping methods do you offer and how long does it take?
We offer standard and expedited shipping on all orders. Standard shipping typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Portal to start a request.
Which payment methods do you accept?
MOCA Store accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you ship internationally?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How do I contact customer support?
Our dedicated support team is available via email at support@mocastore.com or through our live chat feature from Monday to Friday, 9:00 AM to 6:00 PM EST.